What We Collect and Why We Need It
When you open an account with us, we collect the details you submit during registration — your name, email address, phone number and date of birth. When you make a deposit or withdrawal using DANA, OVO or GoPay, we log the transaction reference, wallet ID and
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amount so we can verify the transfer and match it to your account. We do not store your e-wallet PIN or full bank credentials; those stay inside your payment app. During your session, we collect device type, browser version, IP address and pages visited. This helps
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us detect unusual login attempts and keep your account secure. If you contact our support team, we retain a record of that conversation to maintain service continuity. We also collect cookie data to remember your language preference and keep you logged in across sessions on both
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mobile and desktop. Data collected through local payment rails like DANA and OVO is handled according to each provider's terms in addition to ours. We retain account data for as long as your account remains active and for a period after closure as required by applicable
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rules in eligible regions. All storage uses SSL-encrypted connections.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.